Payments & Refund Policy
How purchases, tips and refunds work on Mo Katha.
Payments
Prices are shown in Indian Rupees before checkout. Payments are processed by Cashfree.
If a payment fails or is not confirmed, no access is granted and no money is kept by Mo Katha.
Digital purchases
Digital books and chapters are delivered immediately after the payment is confirmed. Because they are delivered instantly, purchases are generally non-refundable once the content has been opened.
When a refund may be given
If you were charged but did not receive access, were charged twice, or the content was removed by moderation shortly after purchase, raise a request and it will be reviewed.
Approved refunds are returned through Cashfree to the original payment method. Banks may take several working days to show the amount. When a refund is completed, access to that purchase is withdrawn.
Tips
Tips are voluntary and are normally not refundable, except for duplicate or mistaken charges.
Grievances and complaints
A Grievance Officer has not yet been appointed. Their name and contact details will be published here before public launch.
Until then, signed-in members can raise concerns with the Report option on any post, profile or Mehfil. Every report is reviewed by the Mo Katha moderation team and the outcome is recorded.